Shipping policy

Bean Storage is located in Melbourne, Victoria, Australia.

Domestic Shipping (Australia)

We offer domestic shipping of $10 Australia-wide for parcels under 1kg. and $18 for parcels over 1kg.

Free shipping on orders over $200! *For domestic Australian Address's.

Estimated delivery times:

1-6 business days for same-city and metropolitan areas
1-14 business days for regional and remote Australian addresses

These timeframes are a general guide only. Delays may occur due to courier capacity, weather events, or other factors outside our control.

✅ All domestic orders are shipped with tracking.

We primarily use Australia Post and Sendle. Each order is assessed individually prior to dispatch to ensure the best available service and value.

All orders are shipped with Authority to Leave (ATL) enabled by default.
If you require a different delivery method, please contact us before placing your order or leave a note at checkout.

Once your order has been dispatched and is with the courier, shipping times and handling are outside our control. If you believe your parcel has been delayed, damaged, is missing, or lost, please contact us and we’ll assist where possible.

Alternative Shipping Addresses / Parcel Lockers

We can ship to Parcel Lockers and alternative delivery addresses. Please ensure your Parcel Locker details are entered correctly at checkout.

Please note:

Some delivery methods may not be available to PO Boxes or Parcel Lockers
Orders requiring specific courier services may need to be sent via Australia Post

Pre-Ordering Products

For products listed as preorders, items will be dispatched once stock becomes available.

If your order contains both in-stock and pre-order items, all items will be held and shipped together by default once the full order is ready, unless otherwise arranged.

International Shipping

We offer international shipping, with shipping fees calculated based on:

Destination country
Total order weight
Number of items in your order

Shipping rates are shown at checkout where available.

If your country is not listed or you require a custom shipping quote, please contact us with the following details:

Full name
Shipping address
Contact phone number
Items you wish to purchase

International Shipping - Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or local handling fees imposed by the destination country.

These charges:

Are the responsibility of the customer
Are not included in your order total
Are non-refundable

We have no control over these charges and cannot predict their amount. Customs policies vary by country, please contact your local customs office for more information and pricing.

Orders refused, abandoned, or returned due to unpaid duties or taxes are not eligible for a refund.

We can not mark international orders as gifts or alter declared values to avoid customs charges.