Refund policy

Domestic Returns (Australia)

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with any tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

Damaged or Incorrect Products

Please inspect your order upon arrival and contact us immediately if:

The item is defective
The item is damaged
You received the wrong product

We’ll assess the issue and work with you to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (coffee beans is considered a perishable good)
Custom or special-order products
Personal care items
Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

Sale items
Clearance items
Gift cards

If you’re unsure whether your item qualifies, please contact us before initiating a return.

Change of Mind Returns & Return Process

To start a return, contact us Please include your order number (#_ _ _ _) and some more information about why you are wanting to process a return / the situation.

If your return is approved:

We’ll provide a return shipping label and instructions
The original shipping fee will be deducted from your refund for all change-of-mind returns

Items returned without prior approval will not be accepted.

Please note:

Shipping costs are non-refundable for change-of-mind returns
Payment processing fees may be deducted from your refund (typically 2-8%, depending on the payment method)
This applies to change-of-mind returns, pre-order cancellations, and wholesale order cancellations

Change of mind returns are accepted at our sole discretion and are not guaranteed.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved:

Refunds are issued to your original payment method
Processing times vary depending on your bank or card provider

Returned items remain the customer’s responsibility until they are received by Bean Storage.

Returns Due to Missed Delivery

If a delivery attempt is missed or cannot be left safely, the courier may:

Attempt redelivery
or
Redirect the parcel to a local collection point

If a parcel is not collected and is returned to us:

The customer is responsible for the cost of re-shipping
Original shipping fees are non-refundable

Please ensure your delivery details are correct and that someone is available to receive your order to avoid additional charges.

All orders are sent with tracking.

International Orders & Returns

At this time, change-of-mind returns are not available for international orders.

If your international order arrives damaged or incorrect, please contact us immediately so we can assist.

Please note:

Customs duties, import taxes, and fees are the customer’s responsibility
These charges are non-refundable
Delays, inspections, or rejections by customs authorities are outside our control

Refunds will not be issued for orders refused by the customer or abandoned due to unpaid duties or taxes.